Frequently asked questions

Plain answers about how Aquillon.ai works, what it needs from you and how buying it works. If yours isn't here, ask us.

The solver and the AI

Data and setup

Using Aquillon.ai

Pricing and buying

Security and privacy

More on how access and the AI assistant are controlled is on the Security page, and the process from first call to go-live is on University onboarding.

Frequently asked questions

The solver and the AI

How does the AI scheduling engine actually work?

Can the AI change our timetable on its own?

What happens if a class can't be placed?

Does the AI see our data?

Can Aquillon.ai handle exam timetabling as well as term-time classes?

Data and setup

Can we bring our existing timetable or spreadsheets?

Does importing data email our students?

Do we need to replace our student records system?

What happens to student data when a term ends?

How long does implementation take?

Using Aquillon.ai

Can it handle absences, events and spaces like sports pitches?

How do students and lecturers see their timetable?

Pricing and buying

How is pricing set?

How do we get set up — is there a free trial?

What support do you provide?

Security and privacy

Is our data secure?

Is our data kept separate from other customers?

Do you hold security certifications, and where is our data hosted?